Knowledge modelling in weakly-structured business processes

Giorgos Papavassiliou is a Researcher, Department of Electrical and Computer Engineering, National Technical University of Athens, Greece ([email protected]). Gregoris Mentzas is an Associate Professor, Department of Electrical and Computer Engineering, National Technical University of Athens, Greece ([email protected]). Abstract In this paper we present a new approach for integrating knowledge management and business process management. We focus on the modelling of weakly-structured knowledge-intensive business processes. We develop a framework for modelling this type of processes that explicitly considers knowledge-related tasks and knowledge objects and present a workow tool that is an implementation of our theoretical meta-model. As an example, we sketch one case study, the process for granting full old age pension as it is performed in the Greek Social Security Institution. Finally we briey describe some related approaches and compare them to our work and draw the main conclusions and further research directions.